Improving Your Communication Skills Worksheet

Name


  1. Andrew arranged to meet a friend at the movies on Friday night at 7:00. That Friday night, Andrew waited and waited for his friend to show up. He mistakenly concluded that his friend had forgotten or just not bothered to meet him. Meanwhile, his friend was waiting for him at the other movie theater in town feeling disappointed that Andrew had not shown up or even called to say he wasn't coming.
    Send the same verbal and non-verbal message
    Be specific
    Paraphrase/Repeat the message back to sender
    Ask questions


  1. You do not understand your homework assignment, so you decide not to do it. The next day your teacher tells you that she is disappointed by your poor attitude in class. How could you have avoided this situation?


  1. Melissa had spent the evening baby-sitting for her new neighbor's 3 children. It had not gone well. The children had not listened to her, and even locked her out of the house for 15 minutes in the cold! She felt very angry. When her neighbors returned she told them about their children's behavior while smiling and laughing about their antics. The children were promised a trip to the toy store the following day for being so good.
    Send the same verbal and non-verbal message
    Be specific
    Paraphrase/Repeat the message back to sender
    Ask questions


  1. Your friend who you have plans with calls and tells you she will be coming over soon. She does not arrive for another 2 hours. In the mean time, you have been waiting for her, unable to leave your house. How could this situation have been avoided?


  1. It was an improtant field hockey game for Carol's team. They were not having a good season. Their coach had worked hard to come up with an effective game plan that would give them a chance to win. Right before the game, everyone met to receive specific instructions for their playing position. Carol really didn't understand her instruction very well. During the game she totally messed up and her team lost.
    Send the same verbal and non-verbal message
    Be specific
    Paraphrase/Repeat the message back to sender
    Ask questions


  1. You come home from school and drop your backpack in the hallway. Your mother asks you to pick it up before someone trips over it. Before you have a chance to pick it up, your mother falls over it. You apologize to her, but she doesn't think you mean it because you were laughing. How could this misunderstanding have been avoided?