Please list some ways the C&E department helps you develop your team.
What do you feel is the most valuable way C&E helps you and your team to succeed?
Do you feel the C&E team is available as a resource for you to utilize in developing your team? Please explain.
What specific skills would you like to see further developed in the Call Center?
Do you feel the C&E department offers L2, L3 and other classes on a consistent basis? Please explain
Do you feel the C&E team in tuned-in to your team's goals and challenges (e.g. current projects/campaigns)?
Is there anything the CCTrainers (Ms Shockey, Ms Hoffman, Ms Mainville) could be doing better to help you meet your goals?
Is there anything the Training Specialists (Ms Quijada, Ms Fairfield) could be doing better to help you meet your goals?
Is there anything the Training Manager (Ms Fanning) could be doing better to help you meet your goals?
In general, what suggestions do you have on how the C&E team can better support you and your team?
Templates provided by