CCMS End User Training Class Evaluation

Please complete the following survey to evaluate our training class. Your input will help us improve the training program. Be as candid as possible.

Rate each item on a scale from 1 to 5, where 1 = Strongly Disagree and 5 = Strongly Agree. Please use the additional comments sections to elaborate, particularly if you rated an item less than a 4.

Thank you for your time.

Name (optional): 


  1. I successfully achieved the following course objective. I am able to:

    Identify each of the different modules in CCMS and their primary functions.
    1 2 3 4 5


  1. I successfully achieved the following course objective. I am able to:

    Access and navigate each of the different components of CCMS to perform the multitude of tasks related to medically managing members.
    1 2 3 4 5


  1. I successfully achieved the following course objective. I am able to:

    Identify how CCMS replaces our existing workflow process, affording the capabilities to better manage members and respond to the demands of case management.
    1 2 3 4 5


  1. The instructors demonstrated knowledge of the subject matter
    1 2 3 4 5


  1. The instructors provided constructive feedback.
    1 2 3 4 5


  1. The instructors were prepared and organized.
    1 2 3 4 5


  1. The instructors emphasized and reviewed key points.
    1 2 3 4 5


  1. The instructors followed/referenced the training manual and/or other materials.
    1 2 3 4 5


  1. The instructors created opportunities for interactive learning and information sharing.
    1 2 3 4 5


  1. The instructors tailored the course objectives to meet our specific learning needs.
    1 2 3 4 5


  1. Please provide any additional comments you have regarding the instructors.


  1. The information presented was of interest to me.
    1 2 3 4 5


  1. I learned how to apply product features and functions to perform my job.
    1 2 3 4 5


  1. The objectives and content met my expectations.
    1 2 3 4 5


  1. The course presentation flowed logically.
    1 2 3 4 5


  1. Please provide any additional comments you have regarding the content of the training class.


  1. The training material was clearly written and easy to understand.
    1 2 3 4 5


  1. The training material will be useful to me in the future.
    1 2 3 4 5


  1. The training material reinforced key points.
    1 2 3 4 5


  1. The training exercises promoted my learning and understanding.
    1 2 3 4 5


  1. Please provide any additional comments you have regarding the training class materials.


  1. The training environment promoted learning.
    1 2 3 4 5


  1. The computers functioned properly.
    1 2 3 4 5


  1. The computers were set up to allow the training to start on time.
    1 2 3 4 5


  1. Critical computer issues were resolved in a timely manner.
    1 2 3 4 5


  1. Please provide any additional comments you have regarding the training facility.


  1. What were the strengths of this training class?


  1. What areas of this training class could be improved?


  1. Please list 3 things that you learned or will take away from this class that will change or enhance the way you currently do your job.