Managing to Learn

For many of the questions below, I mention specific "boots on the ground" railroad applications. You are welcome to substitute those applications with ones in your own world (legal, supply, etc.), as VSM is applicable in all environments (with some "translation" needed).


  1. John Shook said that he wrote A3's daily at Toyota. Is that practical at UP? Why or Why not?

  1. Page 24 describes the first draft of the A3. Can you think of a specific problem that you have tried to solve that have followed a similar path? Describe.

  1. Several times, Shook mentions to avoid telling employees what to do. Have you tried this? What are the pros/cons of this approach?

  1. in our department what is the Gemba?

  1. Look at the VSM on page 55. What "adjustments" did Shook make to adopt the map to the translation world? (as compared to his VSM book Learning to See)

  1. Read Porter's thoughts on page 76-77. Is this practical for UP, or just too much? Defend your position.

  1. What is "pull based authority?"

  1. Wow! "Celebrate Mistakes." Can we do that in our department? What do we need to change so it can be done? What would be the benefit (if any)?

  1. How do the lessons in the book apply to your work area?

  1. Is there anything in the book you do not agree with or do not understand?