How Will you respond?

This is to check how will you acknowledge the customers reason for calling. Put in your best responses


A red asterisk (*) indicates required questions.

  1. Im calling because I lost my card. *

  1. There are unauthorized transactions on the account and I'm calling to dispute it.

  1. I have overdraft fees on the account. Can you waive it for me?*

  1. Im calling to check my balance. Looks like some of my money are missing.*