Quia - Class Page - Dell US Agents

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Dell US Agents	WMCB Manila Team
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My Quia activities and quizzes

US - UKI Case Mentor (Apprentice) Quiz

https://www.quia.com/quiz/5920386.html

Support Boundary Acknowledgement

https://www.quia.com/quiz/5923843.html

No Post L1 Academy Post Assessment

https://www.quia.com/quiz/5932135.html

JA - DELL BACK TO SCHOOL PROMO

https://www.quia.com/quiz/5932718.html

JA - Back-to-school Summary

https://www.quia.com/quiz/5939020.html

No Post L1 Academy Post Assessment

https://www.quia.com/quiz/5928584.html

Customer Driven Ownership Post Assessmet

https://www.quia.com/quiz/5928387.html

HDD Refresher L1 Academy Training Post Assessment

https://www.quia.com/quiz/5921552.html

JA - Red Balloon Security Report

https://www.quia.com/quiz/5943960.html

JA - OS Media - Process Change

https://www.quia.com/quiz/5943947.html

JA - Product Reference Material | PRM

https://www.quia.com/quiz/5953239.html

Delta UX Training Survey

https://www.quia.com/quiz/5965124.html

JA - Optional 3 Year Warranty Battery Support

https://www.quia.com/quiz/5987869.html

CANCELLATION of CARD with NORI STATUS

https://www.quia.com/quiz/6004106.html

CIDAR Reference

https://www.quia.com/quiz/6004270.html

JA - No Power/ No Post/ No Boot scenario on a Inspiron 5000 series

https://www.quia.com/quiz/6021034.html

JA – New York City Police Department Call Handling

https://www.quia.com/quiz/6042845.html

JA – BTTR Only on CDO Prio2 & DPS Cases

https://www.quia.com/quiz/6054764.html

JA – 2016 Black Friday/ Cyber Monday Deals

https://www.quia.com/quiz/6076689.html

JA – Dell Sales Application (DSA) Access

https://www.quia.com/quiz/6080700.html

JA – STOP USING SPECIAL CHARACTERS in the "Call Logs / DPS Title"

https://www.quia.com/quiz/6090601.html

NPNV Vitality Training v1

https://www.quia.com/sv/762698.html

JA - Company 37 – Customer Scope of Support

https://www.quia.com/quiz/6093663.html

JA – BIOS RECOVERY 2 (BR2)

https://www.quia.com/quiz/6093916.html

JA – Mandatory Text Fields in DELTA UX

https://www.quia.com/quiz/6095779.html

JA – Supporting Tagged/Non-Tagged Monitors

https://www.quia.com/quiz/6101861.html

JA - Company 37 and Dual Monitor Bundle Pricing Error Calls

https://www.quia.com/quiz/6102055.html

JA – Transition to Universal Digital Product Key (DPK)

https://www.quia.com/quiz/6111505.html

Delta UX Performance Survey

https://www.quia.com/quiz/6116068.html

JA – Holiday Extended Return Policy 2016 Co# 17/19/23/29

https://www.quia.com/quiz/6117928.html

JA – US Dell Smart Id Policy Update

https://www.quia.com/quiz/6166621.html

JA – US Dell Smart Id Policy Update - Assessment

https://www.quia.com/quiz/6166648.html

JA – Export Compliance Policy

https://www.quia.com/quiz/6167243.html

Delta R5 Assessment

https://www.quia.com/quiz/6177370.html

Agent Survey for Database Admin and Extra-curricular POC

https://www.quia.com/quiz/6178203.html

Customer Field Scheduling Assessment

https://www.quia.com/quiz/6178967.html

JA - Route by Service Tag Feature in ePhone

https://www.quia.com/quiz/6181355.html

JA – Route by Service Tag feature in ePhone - ASSESSMENT

https://www.quia.com/quiz/6181362.html

JA – Client Field Escalations Transition to Chat

https://www.quia.com/quiz/6181429.html

JA –STOP using no@email.com

https://www.quia.com/quiz/6182858.html

JA – OFFICE DIGITAL DELIVERY CHEAT SHEET

https://www.quia.com/quiz/6185036.html

JA – OFFICE DIGITAL DELIVERY CHEAT SHEET - Assessment

https://www.quia.com/quiz/6185018.html

JA – Dell Sales Application (DSA) Access 2017

https://www.quia.com/quiz/6185135.html

JA – Dell IDD Access 2017

https://www.quia.com/quiz/6199721.html

JA – Partner 360 Survey 2017

https://www.quia.com/quiz/6206476.html

Email activity 2

https://www.quia.com/quiz/6279536.html

JA – Transferring XPS Calls to XPS Dedicated Queue

https://www.quia.com/quiz/6284434.html

JA - FSD 5 Good Lines - Huddle Deck 2017

https://www.quia.com/quiz/6294961.html

JA – Policy Change - International Warranty Service

https://www.quia.com/quiz/6300335.html

JA – Inspiron Tulip Series | On Site Service Customers to be offered Rapid Depot Service

https://www.quia.com/quiz/6300586.html

Summative Assessment - FW06

https://www.quia.com/quiz/6294830.html

JA – Dell Smart ID Policy Update 03-23-2017

https://www.quia.com/quiz/6309664.html

JA - COAF and PURD Update

https://www.quia.com/quiz/6310644.html

JA –SERVICE DISRUPTION(PUROLATOR STRIKE)

https://www.quia.com/quiz/6319221.html

April 2017 - Summative Assessment

https://www.quia.com/quiz/6325184.html

AnswerFlow Survey

https://www.quia.com/quiz/6333893.html

JA – Canada Depot Address Changed

https://www.quia.com/quiz/6335282.html

JA - Changes to the Global Tag Team Chat Queue

https://www.quia.com/quiz/6338192.html

JA - Notebook Keyboard Warranty Update

https://www.quia.com/quiz/6345771.html

LQ PST EOW 1 Assessment

https://www.quia.com/quiz/6363999.html

JA – Tested Systems for Windows Creators Update

https://www.quia.com/quiz/6366514.html

JA – Monitor Models Losing Video when connected to a MS Surface Pro and MS Surface Dock

https://www.quia.com/quiz/6366544.html

SMART GUIDE 2.0 - QA Discussion

https://www.quia.com/quiz/6369346.html

JA – Ephone Routing for XPS Customers

https://www.quia.com/quiz/6390082.html

JA – Frontline Tools Survey

https://www.quia.com/quiz/6399723.html

JA – Defective Part Return Policy

https://www.quia.com/quiz/6399819.html

JA – Ephone Routing for XPS Customers - Update

https://www.quia.com/quiz/6399891.html

JA - Tech Support Communication to Customer

https://www.quia.com/quiz/6400041.html

JA - Tech Support Communication to Customer / GREEN PATH

https://www.quia.com/quiz/6403783.html

DELL Alorica - Employee Profile Survey

https://www.quia.com/quiz/6404849.html

JA – NEW APPROVED OPENING SPIELS

https://www.quia.com/quiz/6408449.html

JA – Aux Reason Code Standardization

https://www.quia.com/quiz/6410002.html

JA - DEPOT OWNERSHIP PROGRAM REMINDERS

https://www.quia.com/quiz/6413007.html

JA – CALL FLOW SIMPLIFICATION / DELTA EMAIL FUNCTION

https://www.quia.com/quiz/6413692.html

JA- Cold Transfer to Pro-support Queue

https://www.quia.com/quiz/6416585.html

JA – OUT OF PLAN (OOP) HARDWARE REPAIR

https://www.quia.com/quiz/6416787.html

JA - SMS Case Closure

https://www.quia.com/quiz/6416868.html

JA-Strategic Onboarding Engagement Survey

https://www.quia.com/quiz/6418578.html

JA - LEAP INTO THE NEW SCHOOL YEAR

https://www.quia.com/quiz/6422947.html

JA - AF Survey Link

https://www.quia.com/quiz/6433672.html

DELL Partner 360 September 2017 Survey Acknowledgement

https://www.quia.com/quiz/6467500.html

UKI New Hire EOW1 Assessment (GNHTT) -

https://www.quia.com/quiz/6476605.html

LQ PST EOW 3 Assessment

https://www.quia.com/quiz/6386108.html

Dell NA Summative Assessment - September 2017

https://www.quia.com/quiz/6492707.html

JA – BREAK OFF PROCESS v2.0

https://www.quia.com/quiz/6493357.html

JA – 100% REAL TIME HEATCHECK ON ALL Resolved NDPS CASES

https://www.quia.com/quiz/6493383.html

JA – NEW CLOSING SPIEL

https://www.quia.com/quiz/6513578.html

JA – REMINDERS on DEPOT CASES ASSIGNED to CSAT TEAM

https://www.quia.com/quiz/6519247.html

JA – Email Tips

https://www.quia.com/quiz/6526200.html

JA – DST REMINDER

https://www.quia.com/quiz/6528067.html

JA - Basic to DSS Transfer

https://www.quia.com/quiz/6532524.html

JA – NEW DPS TYPE(SWOLLEN BATTERY)

https://www.quia.com/quiz/6551876.html

JA – ATLAS / AUTO EMAIL OUTBOUND EMAILS

https://www.quia.com/quiz/6552319.html

JA – AWARENESS ON RESOLVED SECURITY ISSUES (DBAR)

https://www.quia.com/quiz/6559365.html

JA - Basic to DSS Transfer 2

https://www.quia.com/quiz/6566235.html

JA – TBR Heatcheck on Long Calls

https://www.quia.com/quiz/6572970.html

JA – Black Friday and Cyber Monday 2017

https://www.quia.com/quiz/6572996.html

JA – QUICK DEMO ON SMS CASE CLOSURE

https://www.quia.com/quiz/6574229.html

JA - TRANSFER HIERARCHY

https://www.quia.com/quiz/6580537.html

Scope of Support- TTT Centris

https://www.quia.com/quiz/6580720.html

Dell Internal Policy

https://www.quia.com/quiz/6595699.html

3Questions 5Minutes Assessment

https://www.quia.com/quiz/6587814.html

DELL US CSA Audit 2017

https://www.quia.com/quiz/6614092.html

OOP TRANSFER REMINDER

https://www.quia.com/quiz/6642048.html

DELL US CSA AUDIT 2018

https://www.quia.com/quiz/6644290.html

AnswerFlow Survey

https://www.quia.com/quiz/6654282.html

JA – Delta Logging for Slow Perf Transfers to OOS

https://www.quia.com/quiz/6656405.html

JA – Offering SMS Option for RI1, ONS and Parts DPS

https://www.quia.com/quiz/6656412.html

Security Awareness and TCPA 2017 Compliance

https://www.quia.com/quiz/6660699.html

NPI: Dell Mobile Connect (DMC)

https://www.quia.com/quiz/6662899.html

JA – Identifying Monitor Warranty

https://www.quia.com/quiz/6677841.html

JA – Checklist to Determine Slow Perf Scope of Support

https://www.quia.com/quiz/6686134.html

JA – New Process and Scripting for Offering SMS option to Customers

https://www.quia.com/quiz/6697054.html

JA – Checklist to Determine Slow Perf Scope of Support updated 2.20.2018

https://www.quia.com/quiz/6697942.html

JA – Dell Sales Application (DSA) Access 2018

https://www.quia.com/quiz/6767483.html

DELL Partner 360 March 2018 Survey Acknowledgement

https://www.quia.com/quiz/6774777.html

JA- Out of Plan (OOP) Hardware Repair - Onsite and Depot

https://www.quia.com/quiz/6776065.html

JA- DSA NAVIGATION__March 2018

https://www.quia.com/quiz/6777244.html

JA – Updated Opening Spiel and Reminder on S/T read back

https://www.quia.com/quiz/6778682.html

JA – Additional Information and Possible Resolution to BitLocker issues

https://www.quia.com/quiz/6778686.html

JA – DEPOT BYTES – New Policy for Consumer Customers

https://www.quia.com/quiz/6781223.html

JA- Simplified NDPS Reso Timeline Process- US

https://www.quia.com/quiz/6798189.html

JA – FOR STRICT COMPLIANCE: QUICK CALL VS SR – OOS / DSS Transfers

https://www.quia.com/quiz/6804587.html

JA - New Guided Resolution Path for No Boot Hardware and Slow Performance Hardware

https://www.quia.com/quiz/6804708.html

JA - Windows 10 Spring Creators Update

https://www.quia.com/quiz/6814262.html

JA- Changes in Support for No Boot

https://www.quia.com/quiz/6818301.html

JA - C2C Logs Usage Guidelines

https://www.quia.com/quiz/6834993.html

JA – How To Handle Transferred Calls

https://www.quia.com/quiz/6835093.html

3Questions 5Minutes Assessment - May 2018

https://www.quia.com/quiz/6842364.html

JA - C2C Logs Usage Guidelines - Updated

https://www.quia.com/quiz/6842391.html

JA - Red Alert: New INTEL Microprocessor Vulnerability

https://www.quia.com/quiz/6858179.html

JA - Depot Dispatch Automation

https://www.quia.com/quiz/6858188.html

June 2018 First Bi-Weekly Summative Assessment

https://www.quia.com/quiz/6861155.html

JA- Handling 32GB eMMC Concerns

https://www.quia.com/quiz/6864313.html

JA - Knowledge Center

https://www.quia.com/quiz/6865296.html

DELL SUPPORT ASSIST

https://www.quia.com/quiz/6867298.html

JA- Updated Handling of 32GB eMMC systems for Windows Upgrade

https://www.quia.com/quiz/6871106.html

JA – Support Assist not responding or Support Assist screen freezing

https://www.quia.com/quiz/6872537.html

JA- Critical Updates Rollout for LQ

https://www.quia.com/quiz/6874656.html

CUP END OF WEEK ASSESSMENT - JULY 1 to 7 2018

https://www.quia.com/quiz/6876437.html

JULY SUMMATIVE ASSESSMENT

https://www.quia.com/quiz/6880922.html

Dell Training Mentor Assessment

https://www.quia.com/quiz/6907653.html

DELL CSA AUDIT OCTOBER 2018

https://www.quia.com/quiz/6952839.html

SBC | May Week 2&3 Assessment

https://www.quia.com/quiz/7284497.html

June Week 1 Updates Assessment

https://www.quia.com/quiz/7293929.html

SBC | June Week 1&2 Assessment

https://www.quia.com/quiz/7300089.html

Walmart Town Hall Updates - Knowledge Check

https://www.quia.com/quiz/7305266.html

SBC | June Week 3&4 Assessment

https://www.quia.com/quiz/7306545.html

SBC | August Week 1 Assessment

https://www.quia.com/quiz/7332624.html

PST 1st Assessment

https://www.quia.com/quiz/7451614.html

Last updated 2022/11/07 20:11:52 PST

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