Dell US Agents
 
My Quia activities and quizzes
US - UKI Case Mentor (Apprentice) Quiz
https://www.quia.com/quiz/5920386.html
Support Boundary Acknowledgement
https://www.quia.com/quiz/5923843.html
No Post L1 Academy Post Assessment
https://www.quia.com/quiz/5932135.html
JA - DELL BACK TO SCHOOL PROMO
https://www.quia.com/quiz/5932718.html
JA - Back-to-school Summary
https://www.quia.com/quiz/5939020.html
No Post L1 Academy Post Assessment
https://www.quia.com/quiz/5928584.html
Customer Driven Ownership Post Assessmet
https://www.quia.com/quiz/5928387.html
HDD Refresher L1 Academy Training Post Assessment
https://www.quia.com/quiz/5921552.html
JA - Red Balloon Security Report
https://www.quia.com/quiz/5943960.html
JA - OS Media - Process Change
https://www.quia.com/quiz/5943947.html
JA - Product Reference Material | PRM
https://www.quia.com/quiz/5953239.html
Delta UX Training Survey
https://www.quia.com/quiz/5965124.html
JA - Optional 3 Year Warranty Battery Support
https://www.quia.com/quiz/5987869.html
CANCELLATION of CARD with NORI STATUS
https://www.quia.com/quiz/6004106.html
CIDAR Reference
https://www.quia.com/quiz/6004270.html
JA - No Power/ No Post/ No Boot scenario on a Inspiron 5000 series
https://www.quia.com/quiz/6021034.html
JA – New York City Police Department Call Handling
https://www.quia.com/quiz/6042845.html
JA – BTTR Only on CDO Prio2 & DPS Cases
https://www.quia.com/quiz/6054764.html
JA – 2016 Black Friday/ Cyber Monday Deals
https://www.quia.com/quiz/6076689.html
JA – Dell Sales Application (DSA) Access
https://www.quia.com/quiz/6080700.html
JA – STOP USING SPECIAL CHARACTERS in the "Call Logs / DPS Title"
https://www.quia.com/quiz/6090601.html
NPNV Vitality Training v1
https://www.quia.com/sv/762698.html
JA - Company 37 – Customer Scope of Support
https://www.quia.com/quiz/6093663.html
JA – BIOS RECOVERY 2 (BR2)
https://www.quia.com/quiz/6093916.html
JA – Mandatory Text Fields in DELTA UX
https://www.quia.com/quiz/6095779.html
JA – Supporting Tagged/Non-Tagged Monitors
https://www.quia.com/quiz/6101861.html
JA - Company 37 and Dual Monitor Bundle Pricing Error Calls
https://www.quia.com/quiz/6102055.html
JA – Transition to Universal Digital Product Key (DPK)
https://www.quia.com/quiz/6111505.html
Delta UX Performance Survey
https://www.quia.com/quiz/6116068.html
JA – Holiday Extended Return Policy 2016 Co# 17/19/23/29
https://www.quia.com/quiz/6117928.html
JA – US Dell Smart Id Policy Update
https://www.quia.com/quiz/6166621.html
JA – US Dell Smart Id Policy Update - Assessment
https://www.quia.com/quiz/6166648.html
JA – Export Compliance Policy
https://www.quia.com/quiz/6167243.html
Delta R5 Assessment
https://www.quia.com/quiz/6177370.html
Agent Survey for Database Admin and Extra-curricular POC
https://www.quia.com/quiz/6178203.html
Customer Field Scheduling Assessment
https://www.quia.com/quiz/6178967.html
JA - Route by Service Tag Feature in ePhone
https://www.quia.com/quiz/6181355.html
JA – Route by Service Tag feature in ePhone - ASSESSMENT
https://www.quia.com/quiz/6181362.html
JA – Client Field Escalations Transition to Chat
https://www.quia.com/quiz/6181429.html
JA –STOP using no@email.com
https://www.quia.com/quiz/6182858.html
JA – OFFICE DIGITAL DELIVERY CHEAT SHEET
https://www.quia.com/quiz/6185036.html
JA – OFFICE DIGITAL DELIVERY CHEAT SHEET - Assessment
https://www.quia.com/quiz/6185018.html
JA – Dell Sales Application (DSA) Access 2017
https://www.quia.com/quiz/6185135.html
JA – Dell IDD Access 2017
https://www.quia.com/quiz/6199721.html
JA – Partner 360 Survey 2017
https://www.quia.com/quiz/6206476.html
Email activity 2
https://www.quia.com/quiz/6279536.html
JA – Transferring XPS Calls to XPS Dedicated Queue
https://www.quia.com/quiz/6284434.html
JA - FSD 5 Good Lines - Huddle Deck 2017
https://www.quia.com/quiz/6294961.html
JA – Policy Change - International Warranty Service
https://www.quia.com/quiz/6300335.html
JA – Inspiron Tulip Series | On Site Service Customers to be offered Rapid Depot Service
https://www.quia.com/quiz/6300586.html
Summative Assessment - FW06
https://www.quia.com/quiz/6294830.html
JA – Dell Smart ID Policy Update 03-23-2017
https://www.quia.com/quiz/6309664.html
JA - COAF and PURD Update
https://www.quia.com/quiz/6310644.html
JA –SERVICE DISRUPTION (PUROLATOR STRIKE)
https://www.quia.com/quiz/6319221.html
April 2017 - Summative Assessment
https://www.quia.com/quiz/6325184.html
AnswerFlow Survey
https://www.quia.com/quiz/6333893.html
JA – Canada Depot Address Changed
https://www.quia.com/quiz/6335282.html
JA - Changes to the Global Tag Team Chat Queue
https://www.quia.com/quiz/6338192.html
JA - Notebook Keyboard Warranty Update
https://www.quia.com/quiz/6345771.html
LQ PST EOW 1 Assessment
https://www.quia.com/quiz/6363999.html
JA – Tested Systems for Windows Creators Update
https://www.quia.com/quiz/6366514.html
JA – Monitor Models Losing Video when connected to a MS Surface Pro and MS Surface Dock
https://www.quia.com/quiz/6366544.html
SMART GUIDE 2.0 - QA Discussion
https://www.quia.com/quiz/6369346.html
JA – Ephone Routing for XPS Customers
https://www.quia.com/quiz/6390082.html
JA – Frontline Tools Survey
https://www.quia.com/quiz/6399723.html
JA – Defective Part Return Policy
https://www.quia.com/quiz/6399819.html
JA – Ephone Routing for XPS Customers - Update
https://www.quia.com/quiz/6399891.html
JA - Tech Support Communication to Customer
https://www.quia.com/quiz/6400041.html
JA - Tech Support Communication to Customer / GREEN PATH
https://www.quia.com/quiz/6403783.html
DELL Alorica - Employee Profile Survey
https://www.quia.com/quiz/6404849.html
JA – NEW APPROVED OPENING SPIELS
https://www.quia.com/quiz/6408449.html
JA – Aux Reason Code Standardization
https://www.quia.com/quiz/6410002.html
JA - DEPOT OWNERSHIP PROGRAM REMINDERS
https://www.quia.com/quiz/6413007.html
JA – CALL FLOW SIMPLIFICATION / DELTA EMAIL FUNCTION
https://www.quia.com/quiz/6413692.html
JA- Cold Transfer to Pro-support Queue
https://www.quia.com/quiz/6416585.html
JA – OUT OF PLAN (OOP) HARDWARE REPAIR
https://www.quia.com/quiz/6416787.html
JA - SMS Case Closure
https://www.quia.com/quiz/6416868.html
JA-Strategic Onboarding Engagement Survey
https://www.quia.com/quiz/6418578.html
JA - LEAP INTO THE NEW SCHOOL YEAR
https://www.quia.com/quiz/6422947.html
JA - AF Survey Link
https://www.quia.com/quiz/6433672.html
DELL Partner 360 September 2017 Survey Acknowledgement
https://www.quia.com/quiz/6467500.html
UKI New Hire EOW1 Assessment (GNHTT) -
https://www.quia.com/quiz/6476605.html
LQ PST EOW 3 Assessment
https://www.quia.com/quiz/6386108.html
Dell NA Summative Assessment - September 2017
https://www.quia.com/quiz/6492707.html
JA – BREAK OFF PROCESS v2.0
https://www.quia.com/quiz/6493357.html
JA – 100% REAL TIME HEATCHECK ON ALL Resolved NDPS CASES
https://www.quia.com/quiz/6493383.html
JA – NEW CLOSING SPIEL
https://www.quia.com/quiz/6513578.html
JA – REMINDERS on DEPOT CASES ASSIGNED to CSAT TEAM
https://www.quia.com/quiz/6519247.html
JA – Email Tips
https://www.quia.com/quiz/6526200.html
JA – DST REMINDER
https://www.quia.com/quiz/6528067.html
JA - Basic to DSS Transfer
https://www.quia.com/quiz/6532524.html
JA – NEW DPS TYPE (SWOLLEN BATTERY)
https://www.quia.com/quiz/6551876.html
JA – ATLAS / AUTO EMAIL OUTBOUND EMAILS
https://www.quia.com/quiz/6552319.html
JA – AWARENESS ON RESOLVED SECURITY ISSUES (DBAR)
https://www.quia.com/quiz/6559365.html
JA - Basic to DSS Transfer 2
https://www.quia.com/quiz/6566235.html
JA – TBR Heatcheck on Long Calls
https://www.quia.com/quiz/6572970.html
JA – Black Friday and Cyber Monday 2017
https://www.quia.com/quiz/6572996.html
JA – QUICK DEMO ON SMS CASE CLOSURE
https://www.quia.com/quiz/6574229.html
JA - TRANSFER HIERARCHY
https://www.quia.com/quiz/6580537.html
Scope of Support- TTT Centris
https://www.quia.com/quiz/6580720.html
Dell Internal Policy
https://www.quia.com/quiz/6595699.html
3Questions 5Minutes Assessment
https://www.quia.com/quiz/6587814.html
DELL US CSA Audit 2017
https://www.quia.com/quiz/6614092.html
OOP TRANSFER REMINDER
https://www.quia.com/quiz/6642048.html
DELL US CSA AUDIT 2018
https://www.quia.com/quiz/6644290.html
AnswerFlow Survey
https://www.quia.com/quiz/6654282.html
JA – Delta Logging for Slow Perf Transfers to OOS
https://www.quia.com/quiz/6656405.html
JA – Offering SMS Option for RI1, ONS and Parts DPS
https://www.quia.com/quiz/6656412.html
Security Awareness and TCPA 2017 Compliance
https://www.quia.com/quiz/6660699.html
NPI: Dell Mobile Connect (DMC)
https://www.quia.com/quiz/6662899.html
JA – Identifying Monitor Warranty
https://www.quia.com/quiz/6677841.html
JA – Checklist to Determine Slow Perf Scope of Support
https://www.quia.com/quiz/6686134.html
JA – New Process and Scripting for Offering SMS option to Customers
https://www.quia.com/quiz/6697054.html
JA – Checklist to Determine Slow Perf Scope of Support updated 2.20.2018
https://www.quia.com/quiz/6697942.html
JA – Dell Sales Application (DSA) Access 2018
https://www.quia.com/quiz/6767483.html
DELL Partner 360 March 2018 Survey Acknowledgement
https://www.quia.com/quiz/6774777.html
JA- Out of Plan (OOP) Hardware Repair - Onsite and Depot
https://www.quia.com/quiz/6776065.html
JA- DSA NAVIGATION__March 2018
https://www.quia.com/quiz/6777244.html
JA – Updated Opening Spiel and Reminder on S/T read back
https://www.quia.com/quiz/6778682.html
JA – Additional Information and Possible Resolution to BitLocker issues
https://www.quia.com/quiz/6778686.html
JA – DEPOT BYTES – New Policy for Consumer Customers
https://www.quia.com/quiz/6781223.html
JA- Simplified NDPS Reso Timeline Process- US
https://www.quia.com/quiz/6798189.html
JA – FOR STRICT COMPLIANCE: QUICK CALL VS SR – OOS / DSS Transfers
https://www.quia.com/quiz/6804587.html
JA - New Guided Resolution Path for No Boot Hardware and Slow Performance Hardware
https://www.quia.com/quiz/6804708.html
JA - Windows 10 Spring Creators Update
https://www.quia.com/quiz/6814262.html
JA- Changes in Support for No Boot
https://www.quia.com/quiz/6818301.html
JA - C2C Logs Usage Guidelines
https://www.quia.com/quiz/6834993.html
JA – How To Handle Transferred Calls
https://www.quia.com/quiz/6835093.html
3Questions 5Minutes Assessment - May 2018
https://www.quia.com/quiz/6842364.html
JA - C2C Logs Usage Guidelines - Updated
https://www.quia.com/quiz/6842391.html
JA - Red Alert: New INTEL Microprocessor Vulnerability
https://www.quia.com/quiz/6858179.html
JA - Depot Dispatch Automation
https://www.quia.com/quiz/6858188.html
June 2018 First Bi-Weekly Summative Assessment
https://www.quia.com/quiz/6861155.html
JA- Handling 32GB eMMC Concerns
https://www.quia.com/quiz/6864313.html
JA - Knowledge Center
https://www.quia.com/quiz/6865296.html
DELL SUPPORT ASSIST
https://www.quia.com/quiz/6867298.html
JA- Updated Handling of 32GB eMMC systems for Windows Upgrade
https://www.quia.com/quiz/6871106.html
JA – Support Assist not responding or Support Assist screen freezing
https://www.quia.com/quiz/6872537.html
JA- Critical Updates Rollout for LQ
https://www.quia.com/quiz/6874656.html
CUP END OF WEEK ASSESSMENT - JULY 1 to 7 2018
https://www.quia.com/quiz/6876437.html
JULY SUMMATIVE ASSESSMENT
https://www.quia.com/quiz/6880922.html
Dell Training Mentor Assessment
https://www.quia.com/quiz/6907653.html
DELL CSA AUDIT OCTOBER 2018
https://www.quia.com/quiz/6952839.html
SBC | May Week 2&3 Assessment
https://www.quia.com/quiz/7284497.html
June Week 1 Updates Assessment
https://www.quia.com/quiz/7293929.html
SBC | June Week 1&2 Assessment
https://www.quia.com/quiz/7300089.html
Walmart Town Hall Updates - Knowledge Check
https://www.quia.com/quiz/7305266.html
SBC | June Week 3&4 Assessment
https://www.quia.com/quiz/7306545.html
SBC | August Week 1 Assessment
https://www.quia.com/quiz/7332624.html
PST 1st Assessment
https://www.quia.com/quiz/7451614.html
Last updated  2022/11/07 20:11:52 PSTHits  31991