MTL 12/21/2020 CARE KPIs Training
 
My Quia activities and quizzes
1. CARE GOALS
https://www.quia.com/quiz/7911493.html
2. AHT
https://www.quia.com/quiz/7911507.html
3. CSAT
https://www.quia.com/quiz/7911508.html
4. Quality and Supp cards
https://www.quia.com/quiz/7911609.html
5. TSYS basics
https://www.quia.com/quiz/7911617.html
6. Application - practice
https://www.quia.com/quiz/7911625.html
7. Lost / Stolen / Never received
https://www.quia.com/quiz/7911653.html
8. Adding AU and Rewards adjustment
https://www.quia.com/quiz/5449272.html
9. Address change and Activation
https://www.quia.com/quiz/7911664.html
10. Transactions / Billing / Adjustments
https://www.quia.com/quiz/7911669.html
11. WORLD MASTERCARD
https://www.quia.com/quiz/7911646.html
12. CTI / CXMP
https://www.quia.com/quiz/7911670.html
13. DE - TCS
https://www.quia.com/quiz/7911674.html
Lesson 6 - Dispute Quiz
https://www.quia.com/quiz/6400034.html
final assesment 30th december
https://www.quia.com/quiz/5357498.html
Last updated  2022/11/07 20:11:52 PST