Unit 13 IT System Troubleshooting and Repair Assignement 13.2 Task 2B (40 - 49 Pass 50 - 89 D1 only 90 - 100 Pass and D1)
2 Organisational policies
Organisations will make their own decisions on when and where to repair equipment, but there are still a number of considerations to be taken into account, such as:
1. Relevant legislation
2. Service Level Agreements (SLA’s)
3. Escalation Procedures
4. Documentation and Reporting
5. Legal issues
Scenario
You are a member of a college IT support desk, who support the IT requirements of all staff and students of the college. You also have two satellite schools within five miles of the campus that are part of your support structure and to support the local community you also provide a service to a number of local businesses. It’s Monday 13:30 and the following problems arise:
A) Your director of finance is to give a presentation to the Principal and the college Senior Management Team at 13:45. At 13:32 he tries to print of his speaker notes and handouts to find that the printer will not respond to his request.
B) One of your external customers returns from lunch to find they are unable to open or save any of their files.
C) One of your satellite (off site) school wishes to research information on the internet, but is unable to browse the net due to loss of connection.
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
