TOMS Dutch Email Assessment

Dear candidate,

In this assessment we will find 2 different emails sent by different customers. Your objective is to write a reply to each client in the same language that they have written to you.

Please assume that you are a TOMS Agent performing your role.

(You have 15 minutes to complete this exercise)

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Please consider our return policy:

Step 1: Submit Return Request Online

o Log in to your TOMS account. If you originally checked out as a guest, you will need to create an account on TOMS.com. When creating your account, please be sure to use the same e-mail address that you used when making your original purchase.
o From your Order History page, select "Return" for the order containing the item(s) you wish to return.
o Follow the easy step-by-step guide. Select the items to return, the reason for your return, and the return shipping method. If you are returning to a TOMS.com E-Gift Card then we will provide you with a free UPS return shipping label. If you are returning for a refund to your original payment method then you have the option of purchasing a $6 UPS return shipping label from TOMS or shipping the return back with the carrier of your choice.


Step 2: Package Item(s)

o Be sure to include the downloadable return form in your box, along with your unworn item(s).
o You can use your original TOMS shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!


Step 3: Ship Back to TOMS

o Mail your return back to TOMS.
TOMS Returns
C/O AMS
29120 Commerce Center Dr., Unit 2
Valencia, CA 91355

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