Customer Service Skills Assessment

Please complete the following test. Check the responses that applies best to the given questions. You will have 10 minutes to complete test. After selecting an answer/s for a question click on submit to move to the next question. Under no circumstances should you click on the back button of the browser or select end quiz before completing it. When you have completed all the questions or the countdown timer runs out, the system will grade and return a score. Once you obtain the score, select done and close the browser. Please note that the pass mark is 70%. For each question you have approximately 30 seconds on average so please use the time wisely and do not rush through the test. All the best! TOTAL 20 Questions