OSI - What would you do? 6/23/17 - (copy)
On the scenarios, please tell us if you would:
Submit an OSI, and offer a Replacement order and WHY.
Would you do a Quality report and WHY.
Would you transfer the call to Returns and WHY.
An example answer would be "I would transfer the call to returns because the the customer refused the product".
Use the Quality, Returns or OSI page in Compass to WHY.
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