OSI - What would you do? 7/25/17
On the scenarios, please tell us if you would:
Submit an OSI if so WHY? Also would you offer a replacement, remember we can not offer a replacement for EDI only customers.
Would you do a Quality report and WHY.
Would you transfer the call to Returns and WHY.
An example answer would be "I would transfer the call to returns because the the customer refused the product".
View the order in VA03.
Use the Quality, Returns or OSI page in Compass to WHY.
|
|
|
