GHS Email F30 - Final Assessment SET D
Agent would have to submit their response through QUIA, and at the same time, agent has to create a new incident for the customer as if they are dealing with a real customer on OSC Training Environment. Kindly inform your QA/Trainer/TM once done.
IMPORTANT REMINDERS:
- DO NOT add the customer's email address and click on 'Send on Save' when resolving your ticket.
- DO NOT process anything on ATG. Just use ATG to navigate.
- ASSUME as if you're dealing with a live customer, and provide the correct resolution for the customer.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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