TECH PMA WE02.03.24
This assessment is intended to test how well you are familiar with the call flow process and proper call handling. Kindly use all available resources.
FOCUS: Q4
READ THE INSTRUCTIONS CAREFULLY before providing an answer. Read each scenario very carefully and provide the complete documentation that we should be seeing in Zoho if you are the one who answered the call. Please use the template below. Make sure all the items are filled out if there is no applicable answer just write N/A. Please write your answer in capital letters.
Note: Incomplete/ incorrect answers and not following instructions will not merit a point/s.
Customer's Name:
Phone Number:
Model:
Issue:
Reso:
Resources Used:
Outbound:
Telco:
DOP:
Purchased from:
Receipt:
Status:
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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