TQA PMA WE02.10.24
This assessment was created to measure your knowledge of our call flow process and proper handling. This will also help you take note of the required information that’s being measured in the Quality guidelines.
NOTE: For Tech and OSG, take each scenario from a main agent’s POV.
FOCUS: QA GUIDELINES & OUTBOUND CALLS
Identify whether it’s necessary to make an outbound call for the following scenarios. Defend your answer. Start your answer with YES or NO, follow the REASON or RESOLUTION.
Note: Incomplete/ incorrect answers will not merit a point/s.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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