CE, TQA & TM Support PMA WE02.24.24
This assessment is intended to test how well Zoho is utilized in addressing customer's concern and how you are familiar with the call process.
Read each scenario very carefully. Provide the correct KB article number and applicable ticket resolution. In any case the notes are incomplete please provide the correct resolution and include it on your answer.
Note: Incomplete/ incorrect answers and not following instructions and answer format will not merit a point/s.
Sample: KB 7071 > ML17929- Speaker and mute button not responding > Did a complete reset.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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