TECH PMA WE02.17.24
This quiz is intended to test how you are familiar with the telephone features and call process. Kindly use all available resources.
Featured Topic: (Probing Questions)
Provide at least (four) probing questions on the following scenarios. Please don’t use or include leading questions like "Is there any other phones connected on the same line", "Is this happening on all lines", "When did the issue start", "What type of jack do you have" and "Are all handsets affected?" as an answer.
Note: Incomplete/ incorrect answers and not following instructions will not merit a point/s.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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