TECH PMA WE03.02.24
This assessment is intended to test how well you are familiar with the call flow process and policies. Kindly use all available resources.
Topic: Proper De-escalation & Call Handling Process
Read each scenario very carefully. Identify if the issue has been escalated properly. How will your response to the customer if you are the agent?
Note: Provide only a valid de-escalation or re assurance statement to merit a point.
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The total time allowed for this quiz is 45 minutes. |
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