TECH PMA WE03.09.24
Focus: QA Guidelines
Given that the agent has provided the appropriate resolution, please provide information relevant to the customer’s concern, category, and Ticket Resolution.
Example:
TL88102: No dial tones. Product was deemed defective, and the customer uses the product for his business and cannot be without a phone. The customer was sent a label via email.
Sample Answers:
The agent should inform the customer that the label expires after 30 days.
Category: No dial tone/Dead
Ticket Resolution: TL88102 - Process Advance Rep with UPS Label.
Note: To merit a point/s make sure to follow the sample answer format. Additional points will be merited if all answers are correct.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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