TECH PMA WE04.27.24
This assessment is intended to test how well Zoho is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Featured Model & Topic: VM350-X / Tools Utilization
Read each scenario very carefully. Provide the applicable KB article number and title and its category.
Note: There should be 3 answers per item. Additional points will be merited if all answers are correct. Incomplete/ incorrect answers and not following instruction will not be considered.
Sample Answers: KB #5718- I'm having trouble hearing sounds coming from my baby unit. > Audio
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The total time allowed for this quiz is 45 minutes. |
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