TQA PMA WE04.20.24
This assessment is intended to test how well you are familiar with the call flow process and policies. Kindly use all available resources.
Focus: Empathy Statement, Proper De-escalation & Call Handling Process
Read each scenario very carefully. How will your response to the customer if you are the agent?
Note: Provide only a valid de-escalation or re assurance statement to merit a point.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
