VTech Main PMA WE07.20.24
This quiz is intended to test how well you are familiar with the MOC Behaviors as well as utilizing your tools to address the customer's concern.
FOCUS: Q1, Q3, and Q4 – Probing, Providing Relevant Information, and Category Selection
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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Please enter your Quia username and password. |
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