AUS PMA WE08.31.24
REMINDER: THIS QUIZ IS ONLY OPEN UNTIL THURSDAY AT 00:00 PST.
This quiz is intended to test how you are familiar with the telephone features and call flow process. Kindly use all available resources.
Featured Model: CLS20850E
Read each scenario very carefully. Identify the correct CATEGORY, KB article # with TITLE and SUBJECT to be used to address the issue. Write N/A if there is no KB article available and if you use manual for troubleshooting steps.
Note: There should be 4 answers per item to merit a point/s. Incomplete and incorrect answers will not be considered.
Sample Format: Audio > KB # 5047-I cannot hear / Calls fade in and out on the handset. > Cannot hear on the handset.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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