Quiz 1 - The Communication Process & 4 things great listeners know

This quiz refers to the following items:
-Text - The Communication Process and Communication Competence (pages 10-18 in your booklet)
-Incorporated audio file - Four Things All Great Listeners Know

Please read the article in your booklet thoroughly before completing this quiz. You may, of course, refer to the article while taking the quiz.
The audio file is integrated into this quiz. You must use a computer (and not a smart phone) so that you can open the audio file and questions simultaneously.

Please feel free to consult dictionary/thesaurus websites to check vocabulary which is unfamiliar to you. You must complete this quiz individually. Consulting with other students or sharing answers is a breach of the honor code.
There are no penalties for wrong answers.