ATT/VTech Main PMA WE10.19.24
REMINDER: THIS QUIZ IS ONLY OPEN UNTIL THURSDAY AT 00:00 PST.
This assessment is intended to test how well your tools are utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Featured Topic: Category Selection
Read each scenario very carefully. Identify the correct category and provide the best resource/s to use to address the customer's concern (e.g. manual, KB article number, PFG, Compare, RA Tip of the Day, Website)
Ex:
Battery/Charging > KB Article 10760
Or
Operation> User's Manual
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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