TECH PMA WE04.19.25
REMINDER: THIS QUIZ IS ONLY OPEN UNTIL THURSDAY AT 00:00 PST.
This assessment is intended to test how well you are familiar with the telephone feature and operation. Kindly use all available resources.
Featured Model: SN1127
Read each scenario very carefully. Identify the correct CATEGORY, KB ARTICLE & TITLE and applicable SUBJECT (model# - then the inquiry/issue). Write N/A if there is no KB article available and if you use manual or it requires to call RA for troubleshooting steps.
Note: INCOMPLETE and INCORRECT answers and NOT following instructions/format will not be considered and will NOT receive any points.
Sample Format: CID > KB # 12924- Why does Call Waiting ID (Caller ID Type 2) not appear on my desk set? > SN51127-CWID doesn’t show.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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