TQA PMA WE05.23.26
REMINDER: THIS QUIZ IS ONLY OPEN UNTIL THURSDAY AT 00:00 PST.
Instructions: Here are conversations between the agent and the customer. Based on the customer’s response, provide the correct category to be selected for each scenario. Take each scenario from a Main agent’s POV.
Sample answer: Dialing
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The total time allowed for this quiz is 45 minutes. |
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