Freshworks Refresher Training Assessment - Leads

Instructions:

The quiz consists of questions that are carefully created to help you review your understanding of the content delivered in the Freshworks Training Refresher.

Please answer the following questions correctly.
Name: 


  1. What can you see on My Dashboard - Omnichannel Dashboard?



  1. What exactly can you track in the Phone Omnichannel Dashboard?



  1. What can you stay updated on with the Email Omnichannel Dashboard?


  1. What can you check on in the Chat Omnichannel Dashboard?


  1. What are the functionalities of the Freshcaller Live Dashboard?



  1. What are the different Freshdesk Analytics reports?


  1. If you prefer more detailed reports in CSV format, you must do it using the widget. From the main table, which option do you need to select?


  1. Give the four measures you need to take next in response to question 7.


  1. What are the features of the Freshchat Live Dashboard?


  1. Where should you go if you want to change your agents’ status to Available either for phone, ticket, or chat?


  1. Where should you go if you want to do live call barging?


  1. Can a TL manually assign tickets to their agents?


  1. What report should you use to review your agents’ aux usage and login/logout?


  1. Can agents transfer calls to Five9?




Templates provided by QUIA.COM.