December Statement of Understanding - International Team


  1. Employee ID


  1. Full Name (Last Name, First Name)


  1. JustAnswer Partner Site
    UK
    DE
    ES
    JP
    JP CSI


  1. 1. Ticket log must be created for all calls/ emails/ chats
    2. Add mobile number on the profile wherever need be
    3. Refer to ZD articles for all queries received
    4. Attempt KMT every week
    5. Ensure to check all previous communication before responding to the customers
    6. Ask for further assistance before closing the conversation
    7. Ask probing questions to identify the issue, instead of assuming
    8. Sign off your feedback on QMG every week
    9. Agent should not stay on the line for more than 6 secs. after providing the closing spiel
    10. Call readiness - Agent should answer the call within 5 seconds of the call coming in.

    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge but I have question/clarification that I need to raise" if the the topics are not clear to you.
    I understand/I acknowledge
    I fully Acknowledge but I have question/clarification that I need to raise


  1. If you selected "I fully Acknowledge but I have question/clarification that I need to raise", please provide the questions that you would like to ask.




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