RMA SOP Improvement

For all RMA agents - please share your pain points when it comes to RMA Process Documentation. Our goal is to improve the documents and to provide streamlined resources for everyone.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Have you used any of the RMA process documents in the past three months?*
    Yes
    No


  1. Do you refer to the RMA process documents in your daily work?*
    Yes
    No


  1. Are the current RMA process documents easy to understand and navigate?*
    Yes
    No


  1. How would you rate the current RMA process documents? (1- Very Good, 5-Very Bad)*

          1 2 3 4 5    
      Instruction on Tools Usage   
      Scope of Support   
      Process Steps   


  1. Are there any areas in the current RMA process documents that you find confusing or unclear?*
    Yes
    No


  1. The current RMA process documents adequately cover all necessary steps and procedures.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. How often do you think the RMA process documents should be updated?*


  1. What improvements would you suggest to make the RMA process documents more user-friendly and effective?*


  1. Additional comments*




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