Five9 Integration - Feedback and Survey

Thank you for taking the time in responding to this survey. We would request you to answer the following questions and give your opinion and feedback for the Five9 Integrated Tool update as newly-released to Operations. This will help us improve the quality of support moving forward.


A red asterisk (*) indicates required questions.

  1. I feel confident on using our Five9 Integrated tool whenever I am taking calls, creating, as well as documenting, my FreshWorks ticket. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I encountered minimal errors while using the Five9 Integrated Tool. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I prefer on using the Five9 Integrated Tool compared to our Web-Based Five9 Application.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I would recommend to my peers and colleagues about the Five9 Integrated tool. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel that Five9 Integration still needs some improvements and changes based on my current experiences.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What would you recommend on changing with the Five9 Integrated Tools? Please include your suggestions.*


  1. What are the issues/oppurtunities have you experienced with the Five9 Integrated Tool? Please enumarate all existing opportunities that you have encountered.*




Templates provided by QUIA.COM.