.COM SOU - Site and Process Updates 5/31/2023

COM Agent Acknowledgement and Sign Off: Site and Process Updates 5/17/2023.


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. I am directly reporting to:*
    Arnold Manalansan
    Conrad Manalo
    Jayson Santos
    Mark Anthony Flores
    Rocelyn Molinyawe
    Edilberto Failano Jr
    Glenda Cacho
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    Maury Khryz Andre Agustin
    Ian Kris Inguillo
    Baby Girl Delgado
    Rafael Miguel Fernandez
    Romina Tan
    Grace Almero
    Kristhian Joyce Miller
    John Paul Alberto
    Angel Badeo
    Katherine Ann Morales
    Princess Madizon Juego


  1. The update was discussed to me by:*
    Arnold Manalansan
    Conrad Manalo
    Jayson Santos
    Mark Anthony Flores
    Rocelyn Molinyawe
    Edilberto Failano Jr
    Glenda Cacho
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    Maury Khryz Andre Agustin
    Ian Kris Inguillo
    Baby Girl Delgado
    Rafael Miguel Fernandez
    Romina Tan
    Grace Almero
    Kristhian Joyce Miller
    John Paul Alberto
    Angel Badeo
    Luis Gabriel Isidro
    Katherine Ann Morales
    Princess Madizon Juego


  1. The update was discussed to me on (mm/dd/yy):*


  1. Process Updates:
    o CSAT Transfer
    (https://justanswerkb.zendesk.com/hc/en-us/articles/360002295891-3-CSAT-survey-Phone-process)

    - Updated process using Five9 Integration
    - CSAT transfer process for customers showing as "None" in the Survey field.


    o Agent Call Library
    (https://justanswerkb.zendesk.com/hc/en-us/articles/16288209586061-Agent-Call-Library)


    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge, but I have question/clarification that I need to raise" if the topics are not clear to you. *
    *
    I fully acknowledge
    I have question/clarification that I need to raise


  1. If you selected "I have question/clarification that I need to raise", please provide the questions that you would like to ask.*




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