.COM SOU - Site and Process Updates 6/13/2023

COM Agent Acknowledgement and Sign Off: Site and Process Updates 6/13/2023.


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. I am directly reporting to:*
    Arnold Manalansan
    Conrad Manalo
    Jayson Santos
    Mark Anthony Flores
    Rocelyn Molinyawe
    Edilberto Failano Jr
    Glenda Cacho
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    Maury Khryz Andre Agustin
    Ian Kris Inguillo
    Baby Girl Delgado
    Rafael Miguel Fernandez
    Romina Tan
    Grace Almero
    Kristhian Joyce Miller
    John Paul Alberto
    Angel Badeo
    Katherine Ann Morales
    Princess Madizon Juego


  1. The update was discussed to me by:*
    Arnold Manalansan
    Conrad Manalo
    Jayson Santos
    Mark Anthony Flores
    Rocelyn Molinyawe
    Edilberto Failano Jr
    Glenda Cacho
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    Maury Khryz Andre Agustin
    Ian Kris Inguillo
    Baby Girl Delgado
    Rafael Miguel Fernandez
    Romina Tan
    Grace Almero
    Kristhian Joyce Miller
    John Paul Alberto
    Angel Badeo
    Luis Gabriel Isidro
    Katherine Ann Morales
    Princess Madizon Juego


  1. The update was discussed to me on (mm/dd/yy):*


  1. Process Updates:
    o No Trial Refund Policy (https://justanswerkb.zendesk.com/hc/en-us/articles/4406833339277)
    o For payments using card and Apple Pay as a payment method, retention offers are still required for any refund request regardless of their refund eligibility, even if the membership has already been cancelled.
    o PayPal funded accounts are exempt from retention offers. PayPal refund policies are still in place and override the No trial refund policy.
    o Tagging Definition Clarification
    (https://justanswerkb.zendesk.com/hc/en-us/articles/360057091912)
    o Use case scenario for Cancelled MBR & Ref payment(s) VS. Ref payment(s)

    Site Updates:
    o Redirect Email Volume To Chat (https://justanswerkb.zendesk.com/hc/en-us/articles/16740285974413-Release-913-6-14-2023-Redirect-Email-volume-to-Chat)


    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge, but I have question/clarification that I need to raise" if the topics are not clear to you. *
    *
    I fully acknowledge
    I have question/clarification that I need to raise


  1. If you selected "I have question/clarification that I need to raise", please provide the questions that you would like to ask.*




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