RT Team Soft Skills Training - Feedback and Survey

Thank you for taking the time in responding to this survey. We would request you to answer the following questions and give your opinion and feedback for the Five9 Integrated Tool update as newly-released to Operations. This will help us improve the quality of support moving forward.
Name: 


A red asterisk (*) indicates required questions.

  1. I feel confident in using our Soft Skills Training whenever I am taking calls and communicating with my JustAnswer customers. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel comfortable following through with the discussion as presented by the trainer (Luis Gabriel Isidro).*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was able to understand the American culture and language based on the training that was recently discussed. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I would recommend to my peers and colleagues about the Soft Skills Training conducted by the Training Team - Manila. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel that the training would need to improve when it comes to the presented material and delivery of the session. *
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. What would you recommend for improving the training delivery? Please include your suggestions.*


  1. What are the issues/opportunities have you experienced with the Soft Skills training? Please enumerate all existing opportunities that you have encountered.*




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