.COM SOU - Site and Process Updates 6/28/2023

COM Agent Acknowledgement and Sign Off: Site and Process Updates 6/13/2023 & 6/28/2023.


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. I am directly reporting to:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Conrad Manalo
    Edilberto Failano Jr
    Glenda Cacho
    Grace Almero
    Ian Kris Inguillo
    Jayson Santos
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    John Paul Alberto
    Katherine Morales
    Kristhian Joyce Miller
    Mark Anthony Flores
    Mark John Paul Molina
    Maury Khryz Andre Agustin
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan


  1. The update was discussed to me by:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Conrad Manalo
    Edilberto Failano Jr
    Glenda Cacho
    Grace Almero
    Ian Kris Inguillo
    Jayson Santos
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    John Paul Alberto
    Katherine Morales
    Kristhian Joyce Miller
    Luis Isidro
    Mark Anthony Flores
    Mark John Paul Molina
    Maury Khryz Andre Agustin
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan


  1. The update was discussed to me on (mm/dd/yy):*


  1. Site Updates:
    6/28/2023 - Profile Collection In Tech V2 / True JA Value Prop On Dashboard V2 / Premium Services In The Funnel V2 - Cars / "ChatCoins" Model - Test 3 E2E (Formerly "Audible") / MAB Pricing Experiment In Pets On Mobile & Desktop USD-Only
    (https://justanswerkb.zendesk.com/hc/en-us/articles/17144910885005-Release-915-6-28-2023-Profile-Collection-in-Tech-V2-True-JA-Value-Prop-on-Dashboard-V2-Premium-Services-in-the-Funnel-V2-Cars-ChatCoins-Model-Test-3-E2E-formerly-Audible-MAB-Pricing-Experiment-in-Pets-on-Mobile-Desktop-USD-Only-)

    Process Updates:
    1. 6/13/2023 - Update on No Trial Refund Policy / Tagging Definition Clarification
    o No Trial Refund Policy - https://justanswerkb.zendesk.com/hc/en-us/articles/4406833339277
    - For payments using card and Apple Pay as a payment method, retention offers are still required for any refund request regardless of their refund eligibility, even if the membership has already been cancelled.
    - PayPal funded accounts are exempt from retention offers. PayPal refund policies are still in place and override the No trial refund policy.

    o Tagging Definition and Clarification - https://justanswerkb.zendesk.com/hc/en-us/articles/360057091912
    - Use case scenario for Cancelled MBR & Ref payment(s) VS. Ref payment(s)

    2. 6/13/2023 - Handling Tickets from Expert Support - https://justanswerkb.zendesk.com/hc/en-us/articles/17134391426061


    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge, but I have question/clarification that I need to raise" if the topics are not clear to you. *
    *
    I fully acknowledge
    I have question/clarification that I need to raise


  1. If you selected "I have question/clarification that I need to raise", please provide the questions that you would like to ask.*




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