Resolution Accuracy Training Refresher - Survey

Kindly answer the survey truthfully with your observations and provided feedback with the Issue Identification Refresher session. (1 - Lowest/Strongly Disagree and 5 - Highest/Strongly Agree).
Name: 


A red asterisk (*) indicates required questions.

  1. The training material for Resolution Accuracy was organized and easy to follow. *
    1 2 3 4 5


  1. The trainer/facilitator was able to provide clarity on the goals & objectives of the current refresher. *
    1 2 3 4 5


  1. The trainer/facilitator was able to show proper query handling and interaction skills throughout the training duration with the Resolution Accuracy refresher session.*
    1 2 3 4 5


  1. The trainer provided the correct environment for class participation, and active interactions between the trainees-trainer were encouraged.*
    1 2 3 4 5


  1. I will be able to apply the knowledge I learned in this Resolution Accuracy Training session with my call/email/chat transactions. *
    1 2 3 4 5


  1. What are your suggestions for improving the quality of training delivery for future refresher/training sessions? Kindly provide your overall feedback. *




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