.COM SOU - Site and Process Updates 11/08/2023

COM Agent Acknowledgement and Sign Off: Site and Process Updates 11/08/2023
Name: 


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. I am directly reporting to:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Edilberto Failano Jr.
    Glenda Cacho
    Grace Almero
    Ian Kris Inguillo
    Jasmin Cuasay
    Jayson Santos
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    John Paul Alberto
    Katherine Morales
    Christopher Zam Carlos
    Mark Anthony Flores
    Maury Khryz Andre Agustin
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan
    CJ Clark Namilit
    Maria Krissel De Paz
    Estefan Doctor


  1. The update was discussed with me by:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Edilberto Failano Jr.
    Glenda Cacho
    Grace Almero
    Ian Kris Inguillo
    Jasmin Cuasay
    Jayson Santos
    Jeffrey Jay Esparaz
    John Darren Rebedorial
    John Paul Alberto
    Katherine Morales
    Christopher Zam Carlos
    Mark Anthony Flores
    Maury Khryz Andre Agustin
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan
    CJ Clark Namilit
    Maria Krissel De Paz
    Estefan Doctor


  1. The update was discussed to me on (mm/dd/yy):*


  1. Site Updates
    .COM
    1. Detecting if we solved the user’s problem (Mobile)
    2. PPQ Flow for repeats (Mobile/Desktop)
    3. Inform Expert about customers waiting for response.

    See additional information here: https://justanswerkb.zendesk.com/hc/en-us/articles/21140608777357-Release-932-11-08-2023-Detecting-if-we-solved-a-user-s-problem-2-0-Mobile-PPQ-Flow-for-Repeats-ALL-Mobile-Desktop-Inform-Expert-about-customers-waiting-for-response

    Process Updates
    .COM
    1. Senior Agent Process Fraud Confirmed/Customer Threat/Fraud Alerts
    2. Phone Log Creation

    See additional information here: https://justanswerkb.zendesk.com/hc/en-us/articles/21150479947917-Process-Update-11-8-2023-Senior-Agent-Process-Fraud-Confirmed-Customer-Threat-Fraud-Alerts-Phone-Log-Creation

    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.
    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge, but I have question/clarification that I need to raise" if the topics are not clear to you. *

    I understand/I acknowledge.
    I fully Acknowledge but I have question/clarification that I need to raise.


  1. If you selected "I fully Acknowledge, but I have a question/clarification that I need to raise", please provide the questions that you would like to ask.




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