.COM SOU - Site and Process Updates 3/14/2024

COM Agent Acknowledgement and Sign Off: 3/14/2024 Site
and Process Update


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. I am directly reporting to:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Estefan Doctor
    Edilberto Failano Jr
    Grace Almero
    Ian Kris Inguillo
    Jayson Santos
    Lathyrus Valenzuela
    Maria Krissel De Paz
    John Paul Alberto
    Katherine Morales
    Anita Millares
    Mark Anthony Flores
    Christopher Zam Carlos
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan
    Voltaire Simon
    CJ Clark Namilit


  1. The update was discussed to me by:*
    Angel Badeo
    Arnold Manalansan
    Baby Girl Delgado
    Estefan Doctor
    Edilberto Failano Jr
    Lathyrus Valenzuela
    Grace Almero
    Ian Kris Inguillo
    Jayson Santos
    Maria Krissel De Paz
    Anita Millares
    John Paul Alberto
    Katherine Morales
    Christopher Zam Carlos
    Voltaire Simon
    Mark Anthony Flores
    Janmarq Ronelle Asuncion
    Delma De Rojo
    Princess Madizon Juego
    Rafael Miguel Fernandez
    Rocelyn Molinyawe
    Romina Tan
    Julius Redeemer Leonor
    CJ Clark Namilit


  1. The update was discussed to me on (mm/dd/yy):*


  1. Site Updates

    .COM
    1. Choose Your Expert [Pets, Cars] (Mobile)
    2. Choose Your Expert [Legal] (Mobile)

    See additional information here: https://justanswerkb.zendesk.com/hc/en-us/articles/24958240975373-Release-947-13-03-2024-Choose-Your-Expert-Pets-Cars-Mobile-Choose-Your-Expert-Legal-Mobile


    Process Updates

    .COM
    1. Timestamps/Time zones (Freshdesk & Customer Profile)
    2. Customer Still waiting for an answer and Response Time Process
    3. Senior Agent Process – Fraud Alerts See additional information here: https://justanswerkb.zendesk.com/hc/en-us/articles/24966435004941-3-13-2024-Process-Update-Timestamps-Time-Zones-Freshdesk-Customer-Profile-Customer-Still-Waiting-for-an-Answer-and-Response-Time-Process-Senior-Agent-Process-Fraud-Alerts

    All the items above have been properly discussed and I hereby confirm my complete understanding and acceptance of the contents stipulated herein.

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    I also understand that if I have questions regarding the topics listed above, I will consult with my immediate supervisor.

    Please select "I fully Acknowledge, but I have a question/clarification that I need to raise" if the topics are not clear to you.
    *
    I fully acknowledge
    I have question/clarification that I need to raise


  1. If you selected "I have question/clarification that I need to raise", please provide the questions that you would like to ask.*




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