Current Spiels (ACA and Resolution)

Provide one sample of Acknowledge and Connect spiel that you are using and one sample spiel when educating a customer for the following issue/concern.
Name: 


  1. Confusion about the charge/Unsure about the cost


  1. Unaware about the JustAnswer membership - Thought they paid for one question


  1. No answer


  1. Unhappy with the answer


  1. Customer is unaware that they have used the JustAnswer service:


  1. Customer thought that we are another company, example: Microsoft, LG etc..


  1. Customer called in to request for a membership cancellation


  1. Customer requested refund


  1. Authorization Reversal?


  1. Refund policy?


  1. How the JA works?


  1. Billing structure




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