JustAnswer Refresher Feedback - Refund Pushback (June)

Rating: 5 being the highest
Name: 


A red asterisk (*) indicates required questions.

  1. Participant's Employee ID*


  1. Facilitator's Name*
    Sammy Aninon
    Delma De Rojo
    Kristopher Eren Eduarte


  1. The content was well-organized and easy to follow.*
    1 2 3 4 5


  1. The facilitator provided clear explanations of the topics discussed*
    1 2 3 4 5


  1. The facilitator helped me understand how to effectively apply the topics to my work efficiently. *
    1 2 3 4 5


  1. How clear was the explanation of the refund eligibility criteria?*
    1 2 3 4 5


  1. What did you notice you weren’t doing so well before, and how are you going to use what you learned to get better at it?*


  1. Did the training cover the appropriate responses to different customer behaviors (e.g., persistent, confused, abusive)?*


  1. How helpful were the example spiels and canned responses provided in the training? *


  1. Were there any topics or scenarios you wish had been covered more in-depth?
    - If Yes, (please specify)
    - No*


  1. Do you have any suggestions to improve future refresher sessions on this topic?*




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