International SOU - 2/3/2026 Process Update: FTC Inquiry Handling Guide

Acknowledgement and Sign Off


A red asterisk (*) indicates required questions.

  1. Employee ID*


  1. Full Name (Last Name, First Name)*


  1. JustAnswer Partner Site*
    UK
    DE
    ES
    JP
    JP CSI


  1. The update was discussed to me by:


  1. The update was discussed to me on (mm/dd/yy):*


  1. SOU Topic:
    Process Update: 2/3/2026 Process Update: FTC Inquiry Handling Guide

    I hereby confirm that I have read, understood, and acknowledge the updated process regarding handling customer inquiries related to the Federal Trade Commission (FTC) as outlined in the FTC Inquiry Handling Guide released on 2/3/2026.

    I understand that:
    • Questions about the FTC or related topics are outside my normal support scope.
    • Inconsistent or unsanctioned responses can create legal risk for both myself and the company.
    • I must stop engaging on the topic if a customer raises any FTC-related question.
    • I must use only the approved language verbatim and refer the customer to the designated email: matter-inquiries@justanswer.com.

    I must not:
    • Rephrase the message
    • Add context or explanations
    • Confirm or deny anything
    • Share personal opinions or assumptions

    I acknowledge that the approved customer service response is as follows:

    Phone, Chat, or Email:

    “I’m not able to help with that topic. For questions related to this matter, please contact: matter-inquiries@justanswer.com.”

    ------ That’s it. No follow-ups. No variations. ------

    Chat Spiel:

    /FTC
    "I’m not able to help with that topic. For questions related to this matter, please contact: matter-inquiries@justanswer.com."

    Email Canned Response:
    Path: COM FTC >>FTC
    "I’m not able to help with that topic. For questions related to this matter, please contact: matter-inquiries@justanswer.com."

    See more information here:
    https://justanswerkb.zendesk.com/hc/en-us/articles/43203907712653-2-3-2026-Process-Update-FTC-Inquiry-Handling-Guide

    By acknowledging this statement, I commit to following this procedure strictly and to reach out to my supervisor if I have any questions or need clarification.

    ----------------------------

    Please select "I understand/I acknowledge" to confirm your acknowledgment.

    Please select "I fully Acknowledge, but I have question/clarification that I need to raise" if the topics are not clear to you.
    *
    I fully acknowledge
    I have question/clarification that I need to raise


  1. If you selected "I have question/clarification that I need to raise", please provide the questions that you would like to ask.*




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