Comprehensive Phase One Client Survey - Draft 1

By participating in this short survey you can provide valuable feedback to help Comprehensive Phase One (R) achieve our goal of continuous quality improvement and to provide the best assistance and service to every client on every study.

All responses are reviewed and feedback is provided to specific individuals and departments where appropriate.

We sincerely appreciate your participation and, if requested, someone will follow up with you within 2 weeks to discuss your feedback and/or concerns.

Thank you very much for your time and feedback!
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Which Comprehensive Phase One site did you work with?*
    Miramar, FL Phase 1 Clinic
    Fort Myers, FL Phase 1 Clinic
    Both Miramar and Fort Myers


  1. What type of study was conducted at Comprehensive Phase One? Please check all that apply.
    Entry into Human (EIH)/Single Ascending Dose
    Multiple Ascending Dose
    Pharmacokinetic/Safety & Tolerability
    Bioequivalence/Bioavailability
    Pharmacodynamic
    Proof of Concept
    QTc
    Drug-Drug Interaction
    Other


  1. What was your role in the study being evaluated?
    Associate Director or Director
    CRA/Monitor
    Outsourcing Representative
    Study Manager/Clinical Trial Manager
    Other - Please comment below


  1. I would like to work with Comprehensive Phase One on future studies.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I would recommend working with Comprehensive Phase One to a colleague.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. In general, how satisfied have you been with Comprehensive Phase One's overall conduct of your studies?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. How satisfied have you been with the Comprehensive Phase One's overall start-up process (proposal, budgeting and contracting and regulatory process)?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. Relative to your expectations, how satisfied have you been with Comprehensive Phase One's participation in site initiation for your studies?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. In general, how satisfied have you been with the support provided by the Project Coordinator responsible for your studies?
     
      1 2 3 4 5     N/A
    Very Satisfied  Very Dissatisfied  


  1. How satisfied have you been with the Principal Investigator's performance in your studies?
     
      1 2 3 4 5  
    Very Satisifed  Very Dissatisfied


  1. How satisfied have you been with subject recruitment for your trials?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. How satisfied have you been with drug administration to subjects in your studies?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. How satisfied have you been with sample management and processing (on-site laboratory) in your studies?
     
      1 2 3 4 5  
    Very Satisifed  Very Dissatisfied


  1. How satisfied have you been with the completion of case report forms for your studies?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. How satisfied have you been with data query and discrepancy resolution response time turnaround?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. If applicable, how satisfied have you been with adverse event management for your studies?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. In general, how satisfied have you been with overall Comprehensive Phase One communications with respect to all aspects of study conduct?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. How satisfied have you been with the support for study closure and any applicable follow-up?
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. Overall, how would you rate the monitoring environment (office space, staff availability, access to study information and printers, etc) at Comprehensive Phase One?
      1 2 3 4 5  
    Excellent   Poor


  1. Comprehensive Phase One would like to provide world-class quality in all aspects of its work. What improvements would you recommend as the top priority?


  1. With regard to exceptional service, is there anyone in Comprehensive Phase One you would like to recognize for outstanding support to you or your team during the last year?


  1. Are there any other comments that you would like to add regarding your experiences in working with Comprehensive Phase One's Phase 1 research clinics over the past year? Please include comments for any dissatisifed responses included above.


  1. Would you like someone from Comprehensive Phase One to follow-up with you regarding your response or any concerns that you may have listed? If so, please provide your name and telephone number of the appropriate contact person below and someone will contact you. Thank you.




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