SBC Insight Tracker-Revised
Name: 


  1. What is your ID#(Starting with an A)? If you do not provide this you will not receive credit.


  1. Was this contact received between the hours of 7:00am-6:30pm CST (Monday through Friday)?
    Yes
    No


  1. What type of Contact did you have with this customer?
    Inbound Call
    Outbound Call
    Other-Please Specify in question 4


  1. You selected other in question 4. Why?


  1. Is this customer a Reward Zone member? (if yes, identify which type of member)
    Yes (RZ Base)
    Yes (RZ Premier Silver)
    No


  1. What was the reason for the contact? (select all that apply)
    SBC General Inquiry
    Place Order
    Product Information (do you have...can you compare..)
    What is Professional Series?
    Reward Zone Support
    Government
    Tax Exempt
    Education
    Did not offer product on SBC BestBuy.com
    Post-Order Support
    Bulk order
    Asking for a Bid
    Request to speak with BBfB
    Geek Squad
    Other-Go to question 8


  1. You answered other on question 8. Why?


  1. Was this a sale?
    Yes
    No


  1. “If this call is a sale, enter the BBY01- order number. If you have more than one order number, please enter a separate SURVEY for each order number.” Failure to enter a new survey per BBY01 will remove all credit for the sale.


  1. What was the order amount?


  1. Please indicate product(s) sold.


  1. From your customer contacts, what insights can you provide the SBC program? ex. Question or Suggestions




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