Member Service Support Q408 Internal Service Survey

The Member Service Support Team is responsible for:

Auto Titles

IRA Maintenance

Credit Life and Credit Disability Insurance Claims

GAP Insurance Claims

Collateral Protection Insurance

Deceased Member Claims

Filing and other clerical functions.

DEFINITIONS OF PERFORMANCE RATING:

Very Satisfied: Performance in category consistently exceeds expectations

Satisfied: Performance in category achieves expectations

Unsatisfied: Performance in category is often below expectations