Business Excellence Reinforcement Survey - Sales Managers
Name: 


  1. Did you attend more than 80% of the Business Excellence Modules?
    Yes
    No


  1. How important is increasing your loading in the SMB space in relation to your overall business development strategy? (SMB defined as up to 50 loads per transaction)
     
      1 2 3 4 5  
    Least Important  Very Important


  1. Do you see a role for TELUS in the reinforcement of the Business Excellence sales process and behaviours within your dealership?
    Yes
    No


  1. Do you see value in your DPM reviewing Business Excellence principles weekly with you as the Sales Manager?
    Yes
    No


  1. Do you review the core fundamentals of Business Excellence weekly with your sales reps? (Sales funnel, recon call ratios, warm call ratios, 1st appointment ratios, closing ratios)
    Yes
    No


  1. If you do not review weekly, then how often?
    Monthly
    Twice per month
    Three times per month
    Never


  1. Do you review edgerevup.com weekly to understand sales activities and performance?
    Yes
    No


  1. Do you spot check your team's sales presentations validating the usage of the Business Excellence template principles?
    Yes
    No


  1. Do you utilize the Business Excellence tip-cards / practice-cards with your sales team?
    Yes
    No


  1. Would a 1-day follow up Business Excellence session be of value to you and your sales team?
    Yes
    No


  1. If you answered yes to the previous question, when would you expect a follow-up session?
    60 days after final Module
    90 days after final Module
    6 months after final Module


  1. How important is edgerevup.com in providing value to your daily business practices and coaching?
     
      1 2 3 4 5  
    Least Important  Very Important


  1. How important is edgerevup.com in identifying rep development and coaching opportunities?
     
      1 2 3 4 5  
    Least Important  Very Important


  1. How much value do you see in the Edge International follow up calls throughout the training modules?
     
      1 2 3 4 5  
    Little Value  Very Valuable


  1. Have you taken advantage of Edge's offer of occasional in-bound phone support during and following your training program? (no cost to your dealership)
    Yes
    No


  1. Would you want the DPM to hold regular role play (business simulation) sessions with your sales reps?
    Yes
    No


  1. Would you want the DPM to go on 4 legged sales appointments with your reps periodically? (Ride along coaching sessions)
    Yes
    No


  1. Do you see value in your DPM attending occasional sales team meetings in your dealership?
    Yes
    No


  1. Do you see value in the DPM attending funnel review meetings between your manager and sales reps?
    Yes
    No


  1. How often do you expect to see or hear proactively from your DPM? (DPM initiating contact with you)
    Once per week
    Twice per week
    Twice per month
    Once per month


  1. Do you see value in subsequent modules for your sales reps delivered by Edge? (i.e. Sale rep development, senior sales rep development, sales manager development)
    Yes
    No


  1. Please rank how much time and effort you associate to each of the following tools within your dealership: (1 = Little time & effort / 5 = A lot of time & effort)

          1 2 3 4 5    
      Recon Dials   
      Recon Connects   
      Warm Dials   
      Warm Connects   
      Cold Calling   


  1. Please rank how much time and effort you associate to each of the following practices within your dealership: (1 = Little time & effort / 5 = A lot of time & effort)

          1 2 3 4 5    
      1st Appointments   
      Role Playing   
      Pre Call Planning & Documentation   
      Presentation review (prior to reps delivering to clients)   
      Funnel Management   


  1. In your opinion, what is the best way to reinforce the Business Excellence principles within your dealership?


  1. Please feel free to provide us with any other comments:




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