FL CAID DOCUMENTATION QUIZ
Name: 


  1. Why is it so important that documentation is complete and correct?


  1. True or False: You should change the default status of an action code whenever you feel necessary.


  1. What steps should you take if you cannot find the “right” codes to use when documenting your call?


  1. What are the metrics that could be negatively impacted by improper documentation?


  1. If the call is about more than one topic, how do you determine which to document?


  1. What two call types are always considered the primary reason for the call?


  1. When it is appropriate to use “New Issue”?


  1. True or False: An ID number is required on all calls?


  1. When should you use the “Finish Later” function?


  1. What should be entered in the Type and ID fields when ordering member materials?


  1. What should be entered in the Issue Notes field?


  1. True or False: When a caller is unpleasant, you should document how the caller made you feel.


  1. True or False: If a caller doesn’t want to provide their ID number and just disconnected the call, there is no need to log the call.


  1. When you receive calls from beneficiary who would like to become a WellCare member or is inquiring about our plans, what are we going to put under “contact type” tab on contact information in CMR?


  1. How do you document a call when you change PCP, primary address and advice caller to call local Medicaid office all at the same time?




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