RTOps Escalations - (copy)

Please keep in mind when you are escalating these cases that these issues will be sent back to you if you did not thoroughly investigate the issue or did not give complete information. If you have not done all you can for the customer, your case will be delayed in sending.
Name: 


A red asterisk (*) indicates required questions.

  1. Member #:*


  1. Exact Details of Issue: (Please include any fixes you have tried)*


  1. Are you and/or the customer receiving and error message?*
    Yes
    No


  1. If so, please copy error message here.


  1. Does the Reward Zone account have the Customer Account Icon on the customer's profile?*
    Yes
    No


  1. If so, what is the Customer Account status? (This can be located in the Account Status box on the Customer Information page in Breeze)
    Active
    Pending


  1. Breeze Case #:*


  1. Date and Time case was opened:*




Templates provided by QUIA.COM.