Emergency Department EHR Post-Implementation Survey - 2011 Nov

After a successful implementation of the Emergency Department Electronic Health Record in August 2011, we are asking for your feedback. The answers you provide will allow us to better tailor the implementation, support, and training for the upcoming implementation in January 2012.
Name: 


A red asterisk (*) indicates required questions.

  1. Indicate your primary work location.
    CSM-M
    CSM-O


  1. How would you classify your role in the Emergency Department?
    ED RN/LPN
    ECT
    ESC
    Other


  1. If you responded "Other" to Question #2, please describe your role.


  1. As an RN/LPN, please provide a self-assesment of your documenting skills post-implementation in the following areas.

            1 2 3 4 5       N/A
      Documenting a Triage Assessment Very Confident Not Confident  
      Review Quick Flowsheet from Tracking Board Very Confident Not Confident  
      Add/Modify Comments to the Tracking Board Very Confident Not Confident  
      Add/Modify Event Icons Very Confident Not Confident  
      Assign yourself to a Patient Very Confident Not Confident  
      Admission Medication History Very Confident Not Confident  
      Adding the Patient Preferred Pharmacy Very Confident Not Confident  
      RN ED Depart Process Very Confident Not Confident  


  1. As an ECT/ESC, please provide a self-assesment of your documenting skills post-implementation in the following areas.

            1 2 3 4 5       N/A
      Assign a patient to ED room on the Tracking Board Very Confident Not Confident  
      Assign Pre-Arrival form to Patient's Record Very Confident Not Confident  
      Review the Patient Pharmacy Very Confident Not Confident  
      Post Intervention/Treatment Reassessment Very Confident Not Confident  
      View Quick Flowsheet Very Confident Not Confident  
      Document Valuables & Belongings Very Confident Not Confident  


  1. How often do you find yourself using Progress Notes to document your patient assessment?*
    Always
    Sometimes
    Never


  1. Please explain why you answered Always, Sometimes, or Never in Question #5.*


  1. Would you Strongly Agree or Strongly Disagree that the EHR has enhanced your workflow? Strongly Agree=Positive impact to my workflow. Strongly Disagree=Interruption to my workflow
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please explain your choice in Question #8. Please provide some examples.


  1. How would you rate your confidence level documenting and using the EHR since activation in August?
     
      1 2 3 4 5  
    Very Confident  Not Confident


  1. Do you feel the appropriate amount of time was given for training? If No, please explain why in Question #12.
    Yes
    No


  1. If you answered "No" to Question 11, please explain why.


  1. Do you feel the training scenarios were applicable to your specific role? If No, please explain why in Question #14.
    Yes
    No


  1. If you answered "No" to Question 13, please explain why.


  1. Do you feel there was sufficient support to assist you during activation in August?
    Yes
    No


  1. If you answered "No" to Question #15, please explain why.


  1. If you were identified as a Super User, do you feel you received the appropriate amount of training and resources prior to, during and post Go-Live?
    Yes
    No


  1. If you answered "No" to Question #17, please explain why.


  1. If you are a Supervisor/Manager, if you had a team member who struggled with the EHR, which of the following resources helped your staff the most. Select all that apply.
    Job Aids
    Web Based Learning
    Intranet Resources
    Instructor Led Courses
    At the elbow on-the-job


  1. If you are a Supervisor/Manager, do you feel your staff have applied all their new learning on the job?
    Yes
    No


  1. If you answered "No" to Question 20, please be specific to the areas that you feel your team still struggles with and could use additional training in.


  1. Please share any additional comments concerning the August implementation of the EHR in the Emergency Department.




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