HT- Escalating Issues in the Field

This tracker is used to escalate any customer issue that occurs in the field or the store.
Name: 


A red asterisk (*) indicates required questions.

  1. What is the full name of the GSI or store employee?*


  1. What is the OMS or FMS order number?
    *


  1. What was the issue?*
    No notes for redo
    GSI arrived late for appointment
    GSI did not arrive at all for appointment
    GSI did not call customer
    Install not completed
    Product on back order
    Customer charged the wrong price at the home
    Incorrect services added
    Other- If other, please see question 4


  1. Give a brief description of the issue, if you chose "other " in question number 3.




Templates provided by QUIA.COM.