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SiriusXM Trainer - Team Leader Handshake Survey - Wave 75A
In line with our commitment to quality service, we are currently conducting this Survey to solicit your comments and feedback.
We assure that all data will be kept strictly confidential. Furthermore, your comments in the attached survey shall in no way affect your performance rating in Stream. All data we collect will enable us to further improve our systems and procedures, and improve the end-user experience.
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1. Am I using Trainer-Team Leader Handshake Playbook in coaching my agents? *
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2. Do I think the Handshake playbook captures accurately skill-will profile of my agents? *
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3. Does the Handshake playbook help me better come up with appropriate action plans for my agents?
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4. Do my agents agree, acknowledge, and understand the feedback from the Handshake?
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5. Overall, do I think Handshake playbook helps me understand the specific support my agents need?
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6. Am I satisfied with the presentation of the Handshake?
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7. On Weighted Ranking, is it clear to me the high- and low-performing agents during training?
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8. On SEET Results, is it clear to me the communication challenges of my agents?
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9. On Call Certification, are the comments of evaluators clear and objective?
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10. Overall, am I satified with the way the Handshake is designed?
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11. Am I satisfied with Trainer-Team Leader Handshake?
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Comments
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